Privacy policy

Last updated: 9 November 2026

Travla is built to keep your trips on your phone. This page says exactly what stays with you, what leaves and why. It covers the Travla app for iPhone and this website, in line with the Swiss Federal Act on Data Protection (FADP) and the European GDPR.

In short

• No account to create.
• No ads, no tracking across apps, no audience measurement in the app.
• Your trips, your documents and your photos stay on your phone.
• When you use the AI, only text is sent, never a video, a sound or a photo.
• Every iOS permission is optional.

What stays on your phone

Your trips, places, plans, bookings, expenses, travellers, notes, lists, ideas, documents and attachments are stored in the app, on your iPhone. Your document numbers are kept in the iOS keychain. Travla has no server that receives a copy of them.

If you back up your iPhone with iCloud or to a computer, this data may be part of that backup, depending on your Apple settings. Deleting the app erases its data from the phone. Depending on iOS, some keychain items may remain after deletion.

When you share a video or a screenshot

To read a TikTok or Instagram post, your phone opens the link in an invisible page and reads its text. The network concerned sees this as an ordinary visit, with your IP address. For a shared web page, the text of the page is read. For a screenshot, the text is read on the phone by iOS; the image does not leave it.

This text (12,000 characters at most) is then sent to our server function, hosted by Supabase, which passes it to Claude, Anthropic's AI model, to spot the places. The answer comes back to the app. The same link is not read again for 30 days: the result is kept on your phone.

When you use the trip AI

The day-by-day plan, the chat, the packing list, a country's info, the recap and the reading of a booking or a ticket all go through the same path. Depending on what you ask, the text sent contains:

• the trip's name, its destinations, its dates, the number of travellers, the budget and the total spent;
• your places: name, category, city, day, position;
• your bookings: type, title, dates, address;
• your messages, and your journal notes for a recap;
• for a booking or a ticket, the text of the screenshot you choose. It may contain your name or a booking number: choose what you show it.

Never sent to the AI: your documents and their numbers, your photos, your travellers' first names, your current position.

What our server keeps

Our function stores neither the text sent nor the answer. To prevent abuse, it counts the number of requests using a random identifier created by the app and your IP address, both turned into an unreadable fingerprint before being counted. These counters are erased after 35 days. The host's technical logs may contain the IP address and the time of a request for a short period.

Anthropic processes the text to produce the answer, under its commercial terms, which exclude training its models on this data and provide for limited retention.

Apple services

• Maps: maps, addresses, search, routes and the 360° view go through Apple, which receives the places requested.
• Apple Weather: for the weather on the home screen, only coordinates rounded to about 1 km are sent, and only if you have allowed location.
• Face ID: recognition happens inside iOS. Travla only receives yes or no.
• Connection: the app checks whether it has a network by querying an Apple address.
• App Store: the download and any purchases are handled by Apple.

Other services

• Exchange rates: the app requests rates from Frankfurter (central bank data), giving the currency and the date.
• Country pages: the summary comes from Wikipedia and some photos from Wikimedia Commons. Only the page name is requested.
• Google Maps: only if you choose to open a place or a route there. The place is then passed to Google.

As with any internet connection, these services see your phone's IP address.

iOS permissions

• Location, while the app is open: your place on the map, your city and the weather on the home screen, a route, marking or sharing where you are.
• Photos: finding your trip photos from their date and place, on the phone. A photo that is found is not copied. A photo you pick by hand (cover, ticket, screenshot) is copied into the app.
• Calendar, write-only: adding a booking. Travla does not read your calendar.
• Notifications: reminders prepared on the phone, with no server. All of them are off by default.
• Face ID: opening your documents.

If you refuse, only the feature concerned stops. You can change your mind in the iPhone Settings. The widgets and the share extension exchange their data with the app on the phone.

This website

The website is hosted in Switzerland by Infomaniak, which records technical logs (IP address, page requested, time). The fonts are served by the site itself. Local storage remembers your choice about cookies.

With your consent, Google Analytics (Google Ireland Ltd.) measures the audience and sets a cookie. Without your consent, no measurement cookie is set and only signals without cookies and without identifiers are sent to Google. There is no advertising cookie.

If you write to us

We use your email address and your message to reply to you, and we keep them for 12 months at most.

Transfers outside Switzerland and Europe

Anthropic, Supabase, Apple and Google may process data in the United States or in other countries. These transfers rely on the safeguards provided by these providers, notably standard contractual clauses.

Your rights

You can ask for access to your data, its correction, erasure, restriction or portability, and object to a processing. Write to hello@shams-app.ch. As there is no account, most of your data exists only on your phone, where you can erase it yourself, and we cannot link a counter to a person. You can also contact the Federal Data Protection and Information Commissioner (FDPIC) or the authority of your country.

Children

Travla is not intended for children under 13.

Changes

If the app evolves, for example with in-app purchases, this page will be updated and its date will change.

Controller

Travla, sole proprietorship. Contact: hello@shams-app.ch.